HOW LONG DOES AN ORDER TAKE TO ARRIVE?
PRE-ORDERS:
Please allow 4-6 weeks for your order to be delivered.
U.S ORDERS:
Please allow 5-7 business days for your order to be delivered. You can check your tracking number for updates or email us.
U.S ORDERS WITH EXPRESS SHIPPING:
Your order is a priority and will arrive within 1-3 business days.
INTERNATIONAL ORDERS:
Please allow 7-15 business days for delivery.
I'VE PLACED MY ORDER. WHAT HAPPENS NEXT?
You will be emailed an order number. If you selected express shipping, you will receive a tracking number within 24 hours of your purchase.
CAN I MAKE CHANGES TO MY ORDER AFTER IT’S BEEN PLACED?
We do everything we can to ship orders ASAP, so if you there's a mistake with your order, please contact our support team ASAP. Customersupport@jectgear.com
CAN I CANCEL OR RETURN MY ORDER?
(We do not currently offer returns or refunds.)
You can request an exchange by emailing Customersupport@jectgear.com
WHICH PAYMENT METHODS DO YOU ACCEPT?
• All major credit cards, as shown at checkout
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay, Google Pay, Samsung Pay
Please note that your billing address must match the address on your credit card statement.
HOW CAN I TRACK MY ORDER?
Once you place your order online, you will be able to see the details of the purchase through the email you provided us.